Privacy Policy
Effective Date: October 6, 2026
Old School Coffee, LLC ("Old School Coffee," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit oldschoolcoffeelex.com, contact us, place an order, purchase a gift card, or otherwise interact with our business.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Phone number
Email address
Billing and payment information
Information related to orders or purchases
Information submitted through website forms
Information provided when contacting us
Customer service communications
Other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
Process and fulfill orders
Process payments and gift card purchases
Respond to questions and customer service requests
Communicate with you about orders, purchases, or requests
Provide customer support
Send appointment, order, or service-related communications when applicable
Send promotional or marketing communications when you have provided appropriate consent
Provide information about Old School Coffee, our products, locations, promotions, and events
Improve our website and customer experience
Maintain website security
Prevent fraud or unauthorized activity
Comply with applicable laws and legal obligations
3. SMS/Text Messaging
If you voluntarily provide your mobile phone number and affirmatively opt in to receive SMS messages from Old School Coffee, we may send you text messages related to the purpose for which you provided consent.
Depending on your opt-in, SMS messages may include:
Customer service communications
Order-related communications
Business updates
Promotions
Special offers
Marketing communications
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
For help, reply HELP or contact Old School Coffee directly.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Providing your telephone number by itself does not constitute consent to receive marketing text messages. SMS consent must be affirmatively provided.
4. Mobile Information and SMS Consent
Old School Coffee does not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile phone numbers and related information with service providers that process SMS messages or provide services necessary to operate our business. These providers may use the information only to provide services to Old School Coffee and are not authorized to use it for their own independent marketing purposes.
Your SMS consent will not be transferred or sold to another company for that company's marketing purposes.
You may withdraw your SMS consent at any time by replying STOP.
5. How We Share Personal Information
We may share information with service providers that assist us with legitimate business functions, including:
Online ordering
Payment processing
Gift card processing
Website hosting
Customer communications
SMS/text messaging
Marketing services
Analytics
Information technology
Security and fraud prevention
We may also disclose information when necessary to comply with applicable laws, legal processes, governmental requests, or to protect the rights, property, or safety of Old School Coffee, our customers, employees, or others.
We do not sell personal information for monetary consideration.
6. Third-Party Services
Our website may contain links to or use third-party services, including online ordering, payment processing, gift card services, social media, analytics, and communications services.
When you interact with a third-party service, that provider may collect and process information according to its own privacy policy and terms.
Old School Coffee is not responsible for the privacy practices or policies of third-party websites or services.
7. Cookies and Tracking Technologies
Our website and third-party services may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and measure performance.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functionality.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, respond to requests, maintain business records, comply with legal obligations, resolve disputes, and protect our business and customers.
10. Your Choices
You may:
Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information where applicable
Opt out of promotional email communications
Opt out of SMS communications
Contact us with questions about our privacy practices
To stop receiving SMS messages, reply STOP to any message from Old School Coffee.
To receive assistance with SMS messaging, reply HELP.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.
11. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date shown at the top of this policy. Your continued use of our website after an updated policy is posted constitutes acceptance of the revised policy to the extent permitted by law.
13. Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Old School Coffee, LLC
380 South Mill Street
Lexington, KY 40508
Phone: (859) 309-1968
Website: oldschoolcoffeelex.com
You may also contact us through the contact form available on our website.
